Security Technician/Programmer II

This position is at the core of our 30+ years of service excellence.  Our field techs experience a variety of systems and every technical issue imaginable.  Must like variety, independent work, and daily driving.  Overnights are rare.  At least two years of experience in low-voltage systems work required.  Recent experience with card access or CCTV, and NICET Security certification is preferred.  Starting pay is negotiable, between $15/hour and $28/hour, depending on experience and certifications.


All full-time employees are eligible for the following company benefits, in addition to cash pay:

  • Fidelity SIMPLE-IRA (small-company 401k) with 3% company match
  • Long-term disability insurance
  • Life insurance
  • Health insurance
  • Flex Spending Plan
  • Optional Allstate supplemental insurance
  • Service tools
  • Paid Vacation (up to 2 weeks first year)
  • Paid holidays
  • Paid community/charity service day
  • Overtime pay
  • On-call pay (even if you're not called)
  • Soda, coffee, water, and various food in the office
  • Ongoing education (all employees)
  • NICET certification advancement & bonus (technicians and designers)
  • Education/certification cost reimbursement
  • Company vehicle (based on duties)


Job Description:

This is an hourly position, responsible for supporting our American Alarms' strategic goals. Create and develop relationships supportive of the American Alarms mission statement with employees and customers. Deliver software solutions and field support to our customers. Maintain and grow the “Customer for Life” concept for existing and new customers.


Specific Job Functions:


+ Primary focus is Commercial, Office, Data Centers, Government, Industrial, Healthcare, ,Apartment and Education market.


+ This is a field position where the main goal is to handle all aspects of service, wireless device installation, programming and startup of Card Access, Intrusion, Area of Refuge Call, Intercom/Telephone Entry, CCTV systems and related systems.


+ Desired candidate will have a minimum of 2 years of proven work in commercial security systems and must have proven troubleshooting skills with a meter and relay contact logic.


+ Program all security systems software and associated security services via their custom software application packages.


+ Work with our I/T staff to coordinate the integration into our customer’s networks and be willing to learn advanced network configurations and setup that apply to our systems.


+ Ensures customer satisfaction by continual follow-up, communication skills and 100% final checkout of service and construction jobs you are assigned.


+ Provide sales support as needed to assist project manager / sales to obtain more work. Assists in customer demos, estimating work, product application information and providing leads.


+ Have the drive to be the technical expert for our solutions and be willing to continue to learn our systems and stay in the field with customers. 


+ Run Service calls to help keep our systems up and running with quick response and thorough checkout. American Alarms may supply a Van, Cell Phone, tools and laptop as necessary to complete field work.


+ Provide as built documentation for operation and maintenance after a project is complete.


+ Attend turnover meetings between sales, engineering and field discussing project scope, safety, timelines, etc.


+ You will be part of a weekly On-Call schedule which is adjustable but currently once every 4 weeks. American Alarms pays technicians for being on call, as well as the applicable rate when customers call you out to job sites.


+ We do work all over Iowa. Our technicians must be agreeable to traveling overnight on rare occasions to install or startup a system that is out of town.


+ You will be required to obtain your 10-HR OSHA certification within the 1st year.


+ American Alarms will supply American Alarms shirts that must be worn at all times and a work pant program so that we all stay consistent with an image of American Alarms.


Basic Requirements of this position:


+ Daily and periodic communication with Scheduler to keep your appointments and daily activity up to date.


+ Must be able to climb a ladder and be able to lift a 30 pound box safely.


+ Must adhere to American Alarms Safety Policies


+ Normal Business Hours are 8:00 to 5:00 Monday through Friday.


+ You must have a valid driver’s license as per our insurance requirements, as well as having a good driving record.


+ You must pass our drug test requirements before starting work at American Alarms.


+ Excellent Customer Interaction Skills.


Mental and Physical Competencies required to perform essential functions:


+ Excellent Computer Skills


+ Microsoft Office (Excel, Word, Outlook)


+ Customer service and communication skills


American Alarms offers competitive compensation, excellent benefits, and a positive work environment. Wage is dependent on experience.




American Alarms is an Affirmative Action and Equal Opportunity Employer.


All positions are contingent upon successfully completing a drug test.


SEND ALL RESUMES and JOB HISTORIES from our Contact page.

AmericanAlarms_GenericApplication.pdf (1.03 mb)

Copyright © 2016 · American Alarms, division of American Electrical Sales Corp. All Rights Reserved.

Powered by Genesis Core | Des Moines Iowa Web Design by Wolf Creek Technology

Click for the BBB Business Review of this Fire & Smoke Alarm Systems in Des Moines IA