Central Station jargon

by Adam Jacobs 6/17/2016

Occasionally we find ourselves talking to a customer about their alarm monitoring and using the jargon that only we understand in the industry.  I have to catch myself sometimes.  "What's an RP list," a customer asks.  Oh, I'm sorry, I mean an emergency contact list.  What's an E301 and E608?  Well, that's the central station's way of telling you that your panel had a power outage and now it's sending an abnormal test signal.  Here are answers to some of our customers' most frequent questions.

Q: I just received a call for a phone line trouble, in the middle of the night.  Do I have to take those? 

A: No.  We can tell the central station to only call on trouble signals between 8AM and 5PM.

Q: What are some of the most important signals that require my response?

A: Any ALARM, of course.  In the winter time in Iowa and other cold areas, it's also important to listen for "Low Air" supervisory signals.  If this goes unattended, it could mean frozen pipes and thousands of dollars of water damage.

Q: Do I have to sign a long-term contract for alarm monitoring?

A: Not with us.  Most other monitoring services require at least a 2-year commitment.

 

If you have any other monitoring or central station questions, please call us and ask.

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Comments (1) -

July 26. 2016 05:18

Philip Morrell

Thanks for the above blog, Adam! I am completely on board with you regarding the need for alarms in a commercial environment. A good amount of people disregard fire safety and don’t take measures to keep their surroundings safe. I’ve had experiences with fire at workplace in my life, which prompted me to ensuring that I had the best system put in place for my business. People that I’ve talked to worry about the amount of money that they have to spend. But what they don’t realize is that in the case of a fire, even the slightest delay in response can cause massive losses. I’ve found this link ( www.fire-monitoring.com/.../ ) to be pretty useful and quite convincing on as to why it is an absolute must that every commercial entity needs a good and efficient fire alarm system put in place.
I’ve read your entries on other parts of this site and really appreciate the effort that you’re putting on trying to educate others on the importance of fire alarms.

Philip Morrell

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